Return Policy for Billward Lifestyle
At Billward Life , we want you to be completely satisfied with your purchase. If you’re not happy with your item(s) for any reason, we’re here to help. Please review our return policy below:
1. Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Returned items must be unworn, unwashed, and in the same condition as when you received them.
2. Return Process:
- To initiate a return, please contact our customer service team at [email protected] to request a Return.
- Once we receive your returned item(s) and verify their condition, we will process your refund or exchange within 5 business days.
3. Refunds:
- Refunds will be issued to the original form of payment.
- Please allow 10 business days for the refund to appear in your account, depending on your bank or credit card company.
4. Exchanges:
- Exchanges are subject to availability. If the desired item is unavailable, a refund will be issued instead.
5. Defective or Incorrect Items:
- In the rare event that you receive a defective or incorrect item, please contact our customer service team immediately.
- We will provide a prepaid return label for the defective or incorrect item(s) and promptly send a replacement or issue a refund upon receipt of the returned item(s).
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. Your satisfaction is our top priority!
Billwardlife
1026 12 ave, SW Calgary AB